FAQ
11 bat FAQ — All Questions on Account, Deposits and Security
This page has detailed answers to the most frequently asked questions from 11 bat users. Account security, rules for depositing money via bKash and Nagad, responsible gambling limits, support channels, and mobile app use — everything is organized in one place so that you can find a solution to your problem quickly. Read through the questions below for the best experience at 11 bat Casino.
Table of Contents
Account Security
Keeping your 11 bat account secure is the most important thing. Read the questions below and keep your account safe from potential risks. Our responsible gambling guidelines also contain detailed information on account protection.
If you notice suspicious activity, change your password immediately and contact 11 bat's 24/7 live chat.
The support team can temporarily lock the account to prevent further damage. When changing your password,
use a combination of at least 12 characters, numbers, and special symbols. Do not use the same password on any other site.
Also reach out by email quickly so that all activity logs are kept safe.
Yes. 11 bat uses SSL encryption on all data transmissions, which keeps your personal information,
payment details, and login credentials secure. If you see a padlock icon in your browser's address bar,
the connection is safe. Data stored at the server level is also protected, so third parties
cannot easily access it.
Never. No 11 bat employee will ever ask for your OTP, bKash PIN, Nagad PIN,
or password over the phone or in a chat. If anyone asks for this information, it is an attempt at fraud. End the
conversation immediately and notify support. Always keep this rule in mind to protect your financial security.
Fraudsters sometimes create fake sites that look like 11 bat. Always verify that the URL of the real site is correct.
If there are spelling errors or the URL looks strange, do not log in there. It is best not to
click on unfamiliar links found on social media. If you receive any bonus offer or
deposit request outside of official channels, contact support directly.
A strong password should have at least 12 characters and include a mix of uppercase letters (A-Z), lowercase letters (a-z),
numbers (0-9), and special symbols (!@#$). Do not use easy passwords like your own name, date of birth, or "password123".
Keep a separate, unique password just for 11 bat
and change it regularly.
Deposits
Depositing money at 11 bat is simple and can be done entirely through mobile payment. Below are answers to questions about deposit methods, minimum amounts, and common queries. You can also find this information by going directly to the Cashier page after 11 bat Login.
Log in to your account and go to the Cashier section. Select
bKash there, enter the deposit amount (minimum ৳300), and complete the payment through the bKash app or USSD code
following the on-screen instructions. Once the payment is successful, your balance is usually
updated within a few minutes. If there is any problem, keep your transaction ID handy.
11 bat currently supports four mobile payment methods: bKash, Nagad, Rocket, and Upay.
The minimum deposit amount is the same for all methods — ৳300. These methods can be used from anywhere in Bangladesh,
as long as you have an active mobile wallet account.
To play any game on 11 bat, including slot games, the minimum deposit amount is ৳300.
This applies to all payment methods. If you want to start on a low budget, you can deposit ৳300 and play your choice of
slot or casino games. There is also an opportunity to get a 100% bonus on your first deposit.
11 bat does not charge any processing fee on deposits. However, your mobile
wallet operator (bKash, Nagad, Rocket, or Upay) may charge fees according to their own terms.
For specific details, please check the terms and conditions of the relevant payment method.
To deposit with Nagad, select the Nagad option on the cashier page. Enter the amount
(minimum ৳300), then send the payment to the number shown on the page using the Nagad app or by dialling *167#.
Save the transaction ID. Once the payment is confirmed, your account balance will be updated automatically.
If there is any delay, provide the transaction ID to support.
Limits & Controls
11 bat believes that responsible play is the foundation of a good experience. Use these tools to stay in control and avoid problems.
To activate a cooling-off period, contact 11 bat via live chat or email. During a cooling-off period,
you can take a break from betting and casino for a set amount of time. For long-term
self-exclusion, also contact support — this provides stronger protection.
To learn more about these options, visit the responsible gaming page.
Some common signs: spending beyond your budget, repeatedly playing to recover losses, hiding your gambling from family,
cutting back on sleep or work to spend more time playing, and experiencing financial strain. If you notice these signs,
take a break immediately and seek professional help if needed. 11 bat always prioritises responsible play.
Support is available in Bangladesh through mental health professionals and counselling services.
Speaking openly with family or a trusted friend is also an important first step. In addition,
11 bat's responsible gaming page has self-assessment tools
and guidance. The support team can point you in the right direction.
To participate in casino and betting activities on 11 bat, users must be at least
21 years of age. Age is verified at the time of registration. Minors are not permitted to open
an account or play. Proof of age may be requested during the identity verification (KYC) process.
This is an important rule for the safety of all players.
Yes, to help you manage spending, 11 bat allows you to set deposit limits. You can set how much
you can deposit on a daily, weekly, or monthly basis. Contact the support team to activate or change these limits.
Staying within your budget is the foundation of responsible play.
Contact & Support
The 11 bat support team is always here for you. Keep the following information in mind to get quick help with any issue.
Yes. The 11 bat support team provides assistance in both Bengali and English.
Bangladeshi players can ask questions and report issues entirely in Bengali.
This is especially convenient for those who are not comfortable in English.
Before contacting us for a quick resolution, have the following information ready: your
username or registered mobile number, a description of the issue (when it occurred, which game or
payment was involved), the relevant transaction ID, and any screenshots you may have. Having this information
allows the support team to resolve the issue much faster.
11 bat offers two support channels:
Live Chat: Get instant help directly through the chat widget on the site.
Email: Contact us by email for detailed issues or to send documents.
Both channels are available in Bengali and English.
Live Chat: Get instant help directly through the chat widget on the site.
Email: Contact us by email for detailed issues or to send documents.
Both channels are available in Bengali and English.
Yes. The 11 bat support team is active 24 hours a day, 7 days a week.
Whether it's late at night, an Eid holiday, or the middle of a BPL match — whenever you need help, come to live chat.
Replies to emails are also sent as quickly as possible.
Mobile Use
Playing 11 bat from a smartphone is now very easy. Find answers here to any questions about the app, browser, or connection.
11 bat runs smoothly on both Android and iOS smartphones and tablets. The site can also be used
from any modern browser on a desktop or laptop. For the best experience, use an updated browser
and a stable internet connection. Some features may be limited on older operating systems.
If the connection drops, the game is generally saved on the server at that point. When you reconnect,
you can continue from where you left off. However, if the connection drops during a real-time round in live casino
or sports betting, the result is determined according to the game rules.
For any dispute, provide the game reference number to support.
Both the 11 bat Android (APK) and iOS apps are available and must be downloaded through official channels.
For more details about the app, visit the 11 bat App page.
Avoid downloading from unofficial or third-party sources, as
they may not be safe.
If the page loads slowly, first clear your browser's cache and cookies. On Android, go to Chrome
Settings > Privacy > Clear browsing data; on iOS, go to Safari Settings > Clear History and
Website Data. If using the app, clear the app's cache. If the problem persists,
check your internet connection or try a different network.
Have more questions? We're always ready
If you don't find the answer to your question in this FAQ, the 11 bat support team will help you directly. You'll get a reply within a few minutes on live chat, or you can contact us by email. Service is available in Bengali and English, 24/7.
Live Chat — 24/7
Email Support
Bengali & English
For Ages 21+