11 bat Terms and Conditions

These terms and conditions ("Terms") apply to all users of the 11 bat platform and all related services. By visiting the 11 bat website, creating an account, or using any service, you are considered to have accepted these Terms.

These Terms are drawn up in accordance with the laws of Bangladesh and are specifically prepared for Bengali-speaking users. If you disagree with any part of these Terms, please refrain from using the platform.

These Terms are available in both English and Bengali. However, in the event of any interpretive difference, the Bengali version shall be considered the primary document. 11 bat reserves the right to amend these Terms at any time, and changes will take effect from the date of publication.

1.1 Scope of Terms

These Terms apply to all of the following activities:

• Account registration and management
• Deposit and withdrawal transactions
• Casino games, slots, and sports betting activities
• Claiming bonuses and promotional offers
• Use of customer support services
• Mobile app use

To create an account on 11 bat, users must meet certain eligibility requirements. Strict compliance with these requirements is mandatory.

2.1 Age Requirement

The minimum age to participate on the 11 bat platform is 21 years (21+). When creating an account, you must confirm that you are at least 21 years old. If a subsequent verification shows that the user is under 21, the account will be closed immediately and any pending transactions will be cancelled.

2.2 Single Account Rule

Only one account is permitted per individual, family, or household. If the same person operates multiple accounts, all accounts will be closed and the associated balances may be forfeited.

2.3 Accuracy of Registration Information

All information provided at registration — name, mobile number, email address, and date of birth — must be true and accurate. Creating an account with false information is a direct violation of these Terms and may result in account closure.

2.4 Password Security

It is your responsibility to keep your account login details completely confidential. Sharing your password or OTP with any third party is strictly prohibited. If you suspect unauthorised access, contact 11 bat customer support immediately.

11 bat reserves the right to verify the identity of all users. This is necessary to ensure secure transactions and prevent unauthorised activity.

3.1 KYC Process

When requesting a withdrawal above a certain amount, or at any time at 11 bat's discretion, you may be required to submit identity verification documents. These may include:

• Scanned copy or photo of National ID (NID)
• Passport or birth registration certificate
• Proof of current address (utility bill or bank statement)
• Proof of ownership of the payment method

Withdrawal processing may be on hold until verification is complete. 11 bat aims to approve verified withdrawals within 1 hour.

3.2 Confidentiality of Information

All documents and information provided for verification are stored with the highest level of security. 11 bat does not sell or disclose this information to any third party.

All financial transactions on 11 bat are conducted in a secure and orderly manner. The following rules apply to deposits and withdrawals.

4.1 Deposit Terms

The minimum deposit amount on 11 bat is ৳300. The payment methods currently accepted for depositing funds are: bKash, Nagad, Rocket, and Upay. Deposit transactions are generally processed quickly.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 1 hour. Withdrawal methods are: bKash, Nagad, Rocket, and Upay. The payment method used for withdrawal must be registered in your own name.

4.3 Transaction Integrity

Any attempt at fraud, chargeback, or unauthorised transactions in connection with deposits or withdrawals will result in the immediate suspension of the relevant account and the balance may be forfeited. 11 bat uses automated systems to detect suspicious transactions.

4.4 Currency

All transactions are conducted in Bangladeshi Taka (৳). Transactions in foreign currencies are not accepted.

11 bat offers various bonuses and promotional offers. Each offer has its own terms and compliance is mandatory.

5.1 Welcome Bonus

New members receive a 100% bonus on their first deposit, up to ৳15,000. The wagering requirement for this bonus is 20 times the bonus amount. For example: a deposit of ৳1,000 earns a ৳1,000 bonus, giving a total balance of ৳2,000, and ৳1,000 × 20 = ৳20,000 must be wagered before withdrawal. The bonus amount should never be regarded as equivalent to cash — it cannot be withdrawn before the wagering requirement is met.

5.2 Weekly and Other Promotions

The weekly 11 bat deposit festival bonus is 50% of the deposit, up to ৳10,000, with 20x wagering. The Friday special reward bonus is 75% of the deposit, up to ৳15,000, with 18x wagering. All these bonus offers apply on a minimum deposit of ৳300, and only one bonus may be claimed per calendar week.

5.3 Bonus Abuse

Using multiple accounts to collect bonuses, applying bonus-specific betting strategies, or abusing the bonus system in any way is strictly prohibited. If such activity is detected, the account will be closed and the bonus cancelled.

11 bat is committed to ensuring a fair, transparent, and safe gaming environment for all users.

6.1 Fair Play Obligations

All game provider software and RNG (Random Number Generator) are independently verified. No user may use software, bots, crawlers, or any automated method to influence game outcomes.

6.2 Prohibited Activities

• Using bots or automated betting software
• Placing opposite bets on the same outcome from two separate accounts
• Attempting to hack or reverse-engineer the game client
• Any form of collusion or conspiratorial betting with other players
• Using the platform for money laundering purposes

6.3 Dispute Resolution

If a dispute arises over a game result, 11 bat's technical log records will be treated as the final evidence. The customer support team is available 24/7 to review disputes.

11 bat always treats responsible gaming as its highest priority. We believe gaming should be for entertainment only and should never be seen as a means of earning a livelihood. A complete responsible gaming guide is available separately on our website.

7.1 Self-Exclusion Option

If you feel your gaming habits are getting out of control, 11 bat offers a self-exclusion or temporary account suspension option. Contact customer support to use this feature.

7.2 Age Verification

All casino and betting activities are for persons aged 21+ only. 11 bat may request age verification documents at any time. Allowing minors to participate in gaming activities is strictly prohibited.

7.3 Deposit Limits

Users may, if they wish, set their own daily, weekly, or monthly deposit limits. This feature is encouraged as part of responsible gaming practice.

In the following circumstances, 11 bat may suspend or permanently close an account without prior notice:

• If any part of these Terms is violated
• If false or incorrect identity information is provided
• If suspicious or fraudulent activity is detected on the account
• If bonus abuse or system exploitation is proven
• If multiple accounts belonging to the same person are found
• Due to a court order or legal requirement

8.1 Balance Refund

If there is a valid balance at the time of account closure and the reason for closure is not fraud or a breach of rules, the process of returning the balance will be initiated. Bonus balances will always be forfeited.

All content on the 11 bat website and mobile app — logos, graphics, text, software code, and design elements — is the intellectual property of 11 bat. Copying, distributing, or modifying this content for any purpose other than personal use is prohibited.

9.1 Third-Party Content

Content from game providers such as Pragmatic Play, PG Soft, JILI, Evolution, and Spribe is protected by their respective intellectual property policies. 11 bat acts solely as a medium for displaying the services of these providers.

11 bat is not liable for the following:

• Financial losses resulting from a user's gaming activities
• Game session losses caused by internet disconnection
• Losses caused by third-party software or hardware faults
• Issues arising from a user's own submission of incorrect information
• Service disruption during necessary maintenance or upgrades

10.1 Service Availability

11 bat always strives to ensure uninterrupted service. However, temporary disruptions may occur due to technical maintenance, server upgrades, or unforeseen events, for which 11 bat is not responsible.

11 bat takes the protection of users' personal information very seriously. Our Privacy Policy details how we collect, use, and protect your information.

11.1 SSL Encryption

All information is protected through SSL encryption. Payment details are never stored on 11 bat's servers — all payment gateways operate directly within the secure environment of the respective mobile banking provider.

11.2 Sharing Information with Third Parties

11 bat does not sell any user's personal information to third parties for commercial purposes. However, limited information may be shared with trusted service providers for managing technical infrastructure, who are required to follow the same privacy standards.

11 bat reserves the right to change, revise, or remove any part of these terms at any time. Users will be notified of significant changes via email or app notification.

Continued use of the platform after updated terms are published will be considered your agreement to the new terms. It is therefore advised to review this page regularly.

If you have any questions, complaints, or need clarification regarding these terms, please contact 11 bat's customer support team. Our support team is available in Bengali and English, seven days a week, twenty-four hours a day, via live chat and email.

You can reach us by email: [email protected]

13.1 Dispute Resolution Process

Any dispute will first be addressed through 11 bat's customer support. For general questions and issues, please visit our Frequently Asked Questions (FAQ) page — answers to many common matters can be found there.

13.2 Applicable Law

These terms will be governed in accordance with the laws of Bangladesh. In the event of a dispute regarding any matter in these terms, both parties will prioritise resolution through discussion.