11 bat's Privacy Policy

11 bat is an online gaming and betting platform that provides services to users in Bangladesh. This privacy policy ("Policy") applies to 11 bat's website, mobile application, and all related digital services. By using our services, you agree to the terms described in this policy.

The purpose of this policy is to clearly explain what information 11 bat collects, how it is used, and what rights you have over your data. We believe transparency is the foundation of a healthy relationship with our users.

This policy should be read together with our Terms and Conditions, which set out all the rules governing use of the platform. Both documents form part of the agreement between 11 bat and the user.

This policy is written in Bengali and applies in the context of users in Bangladesh. If any conflict arises between this version and a version in another language, the Bengali version shall be considered authoritative.

2.1 Information Collected at Registration

When you open an account with 11 bat, you are required to provide the following information:

• Full name (as per national identity card or birth certificate)
• Date of birth (for age verification — the platform is for users aged 21+ only)
• Mobile number (for OTP verification)
• Email address
• Username and password

2.2 Information Collected During Identity Verification

To fully verify an account, you may be asked to provide photos or scans of the following documents:

• National Identity Card (NID) or passport copy
• A recent photo (selfie or facial verification)
• Payment method verification details where applicable

2.3 Information Collected Automatically During Use

While you use the platform, the following information is collected automatically:

• IP address and device identifier information
• Browser type, operating system, and device model
• Login time, session length, and usage patterns
• Geolocation data (based on permission granted)
• Data collected from cookies and similar tracking technologies
• Betting history, game logs, and transaction records

2.4 Payment Information

bKash, Nagad, Rocket, and Upay are used for deposits and withdrawals. Mobile wallet numbers and transaction references are stored to process these transactions. Full PINs or passwords are never stored.

11 bat uses collected information only for the legitimate purposes listed below. It is not used for any other purpose without the user's consent:

• Account management: To handle registration, login, password recovery, and account security.
• Age and identity verification: To confirm users are aged 21+ and to verify account authenticity.
• Transaction processing: To complete deposits and withdrawals securely and to maintain records.
• Customer support: To use relevant information when providing assistance via 24/7 live chat and email.
• Site improvement: To analyse user experience and improve the quality of the platform.
• Fraud prevention: To detect and prevent suspicious activity.
• Promotional communications: To send messages about bonuses and promotions if you have given your consent.
• Responsible gaming: To monitor usage patterns in order to identify problematic behaviour and offer support.

11 bat does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

11 bat works with trusted technology partners for payment processing, identity verification, cybersecurity, and customer support. These partners receive only the information necessary for their specific role and are bound by confidentiality agreements.

4.2 Legal Obligations

Information may need to be disclosed to comply with court orders, valid requests from law enforcement agencies, or applicable laws in Bangladesh. Only the minimum information required will be provided in such cases.

4.3 Fraud and Abuse Prevention

If serious fraud or misuse of the platform is suspected on an account, relevant information may be shared with the appropriate security authorities.

4.4 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, user data may pass to the relevant parties, but all terms of this policy will remain in effect.

11 bat takes both technical and administrative measures to protect data:

5.1 Technical Security

• SSL/TLS encryption: All data transfers are carried out over encrypted channels.
• Data stored in databases is protected through encryption.
• Server protection through firewalls and intrusion detection systems.
• One-way hashing algorithms used for storing passwords.
• Regular security audits and penetration testing are conducted.

5.2 Administrative Security

• Access to user data is restricted to authorised staff only.
• All staff are bound by confidentiality agreements and receive regular training.
• Data access logs are reviewed on a regular basis.
• A rapid response process is in place for data breaches.

It should be noted that no one can guarantee 100% security on the internet. However, 11 bat follows the highest industry standards to keep risk to a minimum.

Cookies and similar technologies are used on the 11 bat platform. Cookies are small text files stored in your browser.

6.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and security. Disabling these will prevent the platform from working properly.
• Functional cookies: Used to remember language preferences and user settings.
• Analytics cookies: Used to analyse platform usage and make improvements.
• Marketing cookies: Used to show personalised advertisements only with your consent.

6.2 Cookie Controls

Cookies can be disabled or deleted at any time through your browser settings. However, disabling essential cookies will prevent access to some features of the site.

11 bat retains your information only for as long as it is necessary or legally required:

• Active accounts: Information is retained for as long as the account remains active.
• Closed accounts: Even after an account is closed, data may be kept for a set period for legal and audit purposes.
• Transaction records: Financial transaction data is retained for an extended period for legal requirements.
• Analytics data: Analytical data may be retained in anonymised form for an extended period.

Once the need for retention has ended, data is securely deleted or anonymised.

You have the following rights regarding your personal information:

• Right of access: The right to know what information 11 bat holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete information.
• Right to erasure: The right to request deletion of your data in certain circumstances, though complete deletion may not be possible where legal obligations apply.
• Right to restrict processing: The right to request that use of your data be limited for specific purposes.
• Right to data portability: The right to request your data in a structured format.
• Right to object: The right to opt out of marketing communications at any time.

To exercise these rights, contact the 11 bat support team. We will do our best to respond as promptly as possible. For more details on responsible gaming and controlling your own account, read our Responsible Gaming guidelines.

11 bat strictly follows a 21+ age policy. Online gaming and betting activities are for persons aged 21 or above only. This platform does not knowingly collect information from minors.

If it comes to our attention that a minor has registered by mistake, that account is closed immediately and the associated data is deleted. If a parent or guardian believes their child has registered on this platform, please contact us without delay.

For more information about the age verification process and parental controls, visit our About Us page.

11 bat may use servers and service providers located in various countries. Even when your data is transferred outside Bangladesh, 11 bat ensures that the transfer is secure and consistent with this policy.

For international data transfers, data protection agreements are put in place with the receiving parties, and only the necessary data is shared.

11 bat may update this privacy policy from time to time. Users will be notified of significant changes via their registered email address or through a notice on the platform.

Continuing to use the platform after an updated policy is published will be taken as acceptance of the new policy. It is therefore recommended that you review this page periodically.

The date of any change will always be shown at the top of the page as the "Last updated" date. To enquire about previous versions, contact the support team.

For any questions, complaints, or requests relating to the privacy policy, contact the 11 bat support team. Our customer service team is available 24 hours a day, 7 days a week in both Bengali and English.

For answers to common questions, visit our Frequently Asked Questions (FAQ) section, where you will find answers to many questions about data protection and privacy.