Responsible Gaming — Build Safe and Healthy Betting Habits
11 bat believes that entertainment is meaningful only when enjoyed in a controlled and aware way. On this page you will find ways to self-regulate, warning signs to watch for, and how to get support when needed.
Age Verification
For persons aged 21 or above only
The Foundation of Responsible Gaming
Betting and casino games are primarily a form of entertainment. When playing at 11 bat, keep in mind — this is not a source of income, but a source of enjoyment. When gaming gets out of control, it can have a negative impact on personal, family, and financial life.
11 bat clearly believes that only adults aged 21 or above may use this platform. Minors are strictly prohibited from opening an account. How the age verification process works is explained in detail in the Terms and Conditions.
Healthy gaming habits mean: setting a limit on how much time and money you spend, and sticking to that limit. Betting more to recover losses, or borrowing money to play — these are warning signs.
For answers to common questions, read our FAQ, which covers account management, deposit limits, and break options.
Core Principles of Healthy Gaming
- Set a budget — only bet what you can afford to lose
- Set time limits — decide in advance how long you will play each day or week
- Gaming is entertainment — a win is never guaranteed, so do not play expecting to profit
- Do not bet more to recover losses — chasing losses is a dangerous habit
- Do not borrow to play — keep betting separate from personal or family finances
- Talk openly with family and friends — seek support rather than facing it alone
Self-Control Tools
11 bat provides a number of tools to help players stay in control of their gaming. These options can be activated at any time from account settings or by contacting the 24/7 support team.
Deposit Limit
Set a limit on daily, weekly, or monthly deposits. Once the limit is reached, no further deposits will be accepted for that period.
Session Time Limit
You cannot play continuously beyond a set time — when this setting is on, the session ends automatically when time runs out.
Self-Exclusion
Temporarily or permanently close your account for a set period. During this time, no login or betting is possible.
Loss Limit
An option to stop betting after losing a set amount. Once this limit is reached, the session will be closed.
Reality Check
A message appears at set intervals — reminding you how long you have been playing and how much you have won or lost.
Cool-Off Option
If things feel like too much, take a voluntary break from 24 hours up to 30 days. During this time the account remains active but betting is disabled.
To activate or change any of these tools, contact 11 bat's 24/7 live chat at any time. Setting change requests are processed immediately.
Recognise Warning Signs
Problem gambling does not appear suddenly — it develops gradually. If you notice any of the signs below in yourself or someone close to you, it is important to seek support in time.
Financial Pressure
You are dipping into savings, borrowing money, or falling behind on bills because of gaming.
Emotional Distress
You feel restless when you cannot play, or feel guilt and disappointment after playing.
Losing Track of Time
You are spending much more time gaming than planned, and finding it hard to focus on other tasks.
Tendency to Hide It
You are hiding your gaming from family or friends, or lying about it.
Assess Yourself
Think honestly about the questions below. If the answer to most of them is yes, it is time to seek support.
Do you bet more to try to recover losses?
Have you tried to stop betting but failed repeatedly?
Are you neglecting family or work responsibilities because of gaming?
Have you lied about betting or hidden it from someone?
Do you spend time gaming to escape financial pressure or emotional distress?
Do you feel restless or angry when you cannot bet?
These questions are only for your own awareness — 11 bat does not collect this information. However, if the answers concern you, please see the support options below.
Ways to Get Support
Acknowledging a problem takes courage. Rather than trying to deal with it alone, seek support through any of the options below.
11 bat Support Team
Our support team is available in Bengali and English seven days a week, 24 hours a day. Contact us via live chat or email — they will assist you immediately with setting up self-exclusion or a deposit limit.
Email: [email protected]
Family and Loved Ones
Talk openly with a family member or trusted friend. Support from someone familiar is often the most effective first step. They can also help guide you toward professional support.
Professional Counselling Services
Mental health professionals and addiction counsellors are able to provide effective support for gambling problems. This service is available at various hospitals and mental health centres in Bangladesh.
Protection of Minors
Only adults aged 21 or above may register and play at 11 bat. Age is verified when opening an account, and additional identity documents may be requested in cases of doubt.
If there are children or teenagers in your household, use parental control software on your device to prevent them from accessing betting sites. Never share your login details with anyone.
To learn more about account security and the protection of personal information, read the Privacy Policy.
11 bat's Commitment
- Age verification is applied at every registration
- Accounts are contacted when unusual gaming patterns are detected
- Self-exclusion requests are processed with the highest priority
- No judgement is made when someone asks for responsible gaming support
- Personal information is kept secure with SSL encryption
- Betting advertisements are not directed at minors
Responsible Gaming — Common Questions
Answers to frequently asked questions about responsible gaming are provided below.